Mark Eggers

Mark Eggers

Mark heads up the Sales team at Yarno. He loves to chat, which is fortunate because he’s very good at it. He's our digital Swiss Army Knife, always armed with a solution to any problem.

Dangling carrot

Unlocking motivation in workplace learning: a playbook for L&D managers 

We get into the nuts and bolts of motivation and how L&D managers can harness both intrinsic and extrinsic motivation to create better learning experiences for employees (and in turn, get better business results).

Mark Eggers, 3 minute read
Mark Eggers
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The Yarno Team!

3 reasons why you should switch to team-based learning

Have you tried team-based learning (TBL) in your workplace? Teamwork is well known for boosting productivity in the workplace, but what about when it comes to L&D?

Mark Eggers, 3 minute read
Mark Eggers
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Power skills

Why you should invest in developing power skills in the workplace

Human-centred skills like communication, leadership, critical thinking, and emotional intelligence should be, according to industry leader, Josh Bersin, described as 'power skills'.

Mark Eggers, 4 minute read
Mark Eggers
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Custom illustration of a Dyers Distribution truck

Dyers Distribution testimonial

To create a safe working environment for their staff, Dyers makes sure they're staying on top of their compliance training. No job's too important that it can't be done safely!

Mark Eggers, 2 minute read
Mark Eggers
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Crown Coaches bus

Crown Coaches testimonial

Crown Coaches uses Yarno to close skills gaps across drivers at 3 different depots. For Crown, our microlearning campaigns are an easy way of getting the same consistent message across to all their staff, who are spread throughout Victoria.

Mark Eggers, 2 minute read
Mark Eggers
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Billboard that says 'learning campaign'

How to approach your learning campaign like a marketing campaign

At Yarno, we like to call our microlearning modules 'campaigns' - so I describe our learning model as a ‘campaign-based’ approach. The word 'campaign' might typically be associated with marketing, rather than learning, but it turns out the two actually have quite a bit in common.

Mark Eggers, 8 minute read
Mark Eggers
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What is last-mile delivery and why is it so important?

The COVID-19 pandemic has likely changed how we shop forever. And with the huge surge in online shopping (especially for items we'd never dreamt of buying online - hello Koala!), there's an added pressure and expectation on the delivery process.

Mark Eggers, 3 minute read
Mark Eggers
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The FOREfront guide to epic customer service

Learn how to make customer service your business, and turn customers into raving fans with this epic CX eBook.

Mark Eggers, 5 minute read
Mark Eggers
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Low engagement? Try some more LOL in your learning!

GIFs and memes are awesome. But not for the reasons you are probably thinking. I’m talking about gif’d up learning content here!

Mark Eggers, 1 minute read
Mark Eggers
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Seneca balancing books on his head

More LOL = More Learn III: all teachers are entertainers

Hello and welcome back: it's Part 3 of More LOL = More Learn presented by me, Mark, I-wish-I-was-a-comedian, Eggers. This time we're getting down to business: how can you use humour to make sure your learners keep learning?

Mark Eggers, 2 minute read
Mark Eggers
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Epic CX: Who Gives a Crap?

A hero in the time of toilet paper shortages, Who Gives a Crap has maintained their top-quality product, while delivering on their guarantee that no subscriber would run out of toilet paper.

Mark Eggers, 1 minute read
Mark Eggers
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Second-rate Service Stories: Why it's important to create positive customer experiences

In this instance, the company turned the blame for a poor job done back onto me - the customer! Not a great way to create raving fans of their business...

Mark Eggers, 1 minute read
Mark Eggers
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We'd love to chat about how Yarno can benefit your business

Mark Eggers

Mark, our Head of Sales, will organise a no-obligation call with you to understand your business and any training challenges you’re facing. Too easy.