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Our human side of cyber ebook includes key case studies that prove most cyber crime really is more Borat than Bourne.

I took a brave leap into the abyss at the end of 2020...I turned my phone off for a full 5 days.

The customer-customer service relationship can be a tricky one. But! Luckily if you acknowledge align assure your way through it, you'll experience nothing but smooth sailing.

We recently asked our new customer success manager the tough questions, such as, who's funnier? Mark or Lachy?

Woah! It's been a minute since our last product update. We promise we have been busy working on improvements and new features for the Yarno app, we just forgot to tell you about it!...

The other day, I walked into Haigh's Chocolates CBD store, certain I was about to ruin someone's day...

Roleplay is super awkward when you first try it, but it's also a surefire way to level up your customer interactions.

Many companies outsource customer support overseas or they use a casual workforce - not at Basecamp. The past 5 years they've implemented 'Everyone on Support.'

We make assumptions all the time. This person did that just to annoy us; this other person is being lazy and that's why they didn't finish their work on time...

Great customer service is much more than putting on a friendly face; it's about considering your product and/or services at every step from the perspective of the customer.

2020 brought a new emphasis on learning; a bright patch in that otherwise dark, dreary year.

ING doesn't owe their success to their standout bright orange card, or even the glowing endorsement from the Barefoot Investor. No, in a sea of banks, ING stands out because of their focus on...