Great customer service is much more than putting on a friendly face; it's about considering your product and/or services at every step from the perspective of the customer.
2020 brought a new emphasis on learning; a bright patch in that otherwise dark, dreary year.
ING doesn't owe their success to their standout bright orange card, or even the glowing endorsement from the Barefoot Investor. No, in a sea of banks, ING stands out because of their focus on...
Just as we know something is hot by comparing it to cold, we know we've succeeded or failed by comparing with past experiences.
To work is to communicate. Whether it's with colleagues, customers, or your internet carrier (a too frequent occurrence...), if you're workin', you're communicatin' (Mark Eggers 2020 Ⓒ). So it's pretty important we learn to...
We've been WFH at Yarno for 9 months now. So the question is: how are we doing?
We're currently working to create more 'delight the customer' moments by making getting set up on the Yarno platform as easy as possible.
We're currently hiring at Yarno and our philosophy is that if you show your personality, people will show you theirs (aka, their true colours...shining through).
Remote hiring means remote onboarding. Here's how to do it right from someone who knows best - a new remote-hire at Yarno!
When we hired our newest CSM remotely we all breathed a sigh of relief - phew! - hard part over, right? But we'd forgotten the next, most important part: remote onboarding.
We've learnt a lot from hiring our first customer success manager fully remotely, so we thought we'd share our tips and tricks.
It's all in the name: Pal's Sudden Service make customer service headlines because of their insanely speedy service.