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What great customer service is (and how to create it)

What great customer service is (and how to create it)

Great customer service is much more than putting on a friendly face; it's about considering your product and/or services at every step from the perspective of the customer.

Mark Eggers, 6 min read
Mark Eggers
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New Year, same trends:
the biggest learning trends from the year that was

New Year, same trends: the biggest learning trends from the year that was

2020 brought a new emphasis on learning; a bright patch in that otherwise dark, dreary year.

Courtney Dutton, 3 min read
Courtney Dutton
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EPIC CX: ING

EPIC CX: ING

ING doesn't owe their success to their standout bright orange card, or even the glowing endorsement from the Barefoot Investor. No, in a sea of banks, ING stands out because of their focus on...

Mark Eggers, 1 min read
Mark Eggers
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5 things you should be measuring for business success

5 things you should be measuring for business success

Just as we know something is hot by comparing it to cold, we know we've succeeded or failed by comparing with past experiences.

Mo Abdelrahman, 5 min read
Mo Abdelrahman
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How a simple tweak in your language can level up your customer interactions

How a simple tweak in your language can level up your customer interactions

To work is to communicate. Whether it's with colleagues, customers, or your internet carrier (a too frequent occurrence...), if you're workin', you're communicatin' (Mark Eggers 2020 Ⓒ). So it's pretty important we learn to...

Mark Eggers, 7 min read
Mark Eggers
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Remote work: nine-months in

Remote work: nine-months in

We've been WFH at Yarno for 9 months now. So the question is: how are we doing?

Lachy Gray, 2 min read
Lachy Gray
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How we're using customer experience testing to level up the Yarno platform

How we're using customer experience testing to level up the Yarno platform

We're currently working to create more 'delight the customer' moments by making getting set up on the Yarno platform as easy as possible.

Eliza Scott, 4 min read
Eliza Scott
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The subtle art of writing a job advertisement

The subtle art of writing a job advertisement

We're currently hiring at Yarno and our philosophy is that if you show your personality, people will show you theirs (aka, their true colours...shining through).

Mark Eggers, 3 min read
Mark Eggers
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How to effectively onboard staff remotely (from someone who's been there)

How to effectively onboard staff remotely (from someone who's been there)

Remote hiring means remote onboarding. Here's how to do it right from someone who knows best - a new remote-hire at Yarno!

Dale Shaw, 4 min read
Dale Shaw
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Remote onboarding is hard! Here's how we do it

Remote onboarding is hard! Here's how we do it

When we hired our newest CSM remotely we all breathed a sigh of relief - phew! - hard part over, right? But we'd forgotten the next, most important part: remote onboarding.

Lachy Gray, 4 min read
Lachy Gray
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Hiring remotely during COVID

Hiring remotely during COVID

We've learnt a lot from hiring our first customer success manager fully remotely, so we thought we'd share our tips and tricks.

Lachy Gray, 3 min read
Lachy Gray
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Epic CX case study: Pal's Sudden Service

Epic CX case study: Pal's Sudden Service

It's all in the name: Pal's Sudden Service make customer service headlines because of their insanely speedy service.

Mark Eggers, 1 min read
Mark Eggers
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We'd love to chat about how Yarno can benefit your business

Mark, our Head of Sales, will organise a no-obligation call with you to understand your business and any training challenges you’re facing. Too easy.