Our blog
Keep up to date with the latest in learning trends, brain science, productivity and more. Subscribe to receive our Yarno Stories, below.
EPIC CX: Haigh's Chocolates
The other day, I walked into Haigh's Chocolates CBD store, certain I was about to ruin someone's day...
Roleplay is super awkward! But necessary...
Roleplay is super awkward when you first try it, but it's also a surefire way to level up your customer interactions.
EPIC CX: Basecamp
Many companies outsource customer support overseas or they use a casual workforce - not at Basecamp. The past 5 years they've implemented 'Everyone on Support.'
Challenge your assumptions and seek to understand
We make assumptions all the time. This person did that just to annoy us; this other person is being lazy and that's why they didn't finish their work on time...
What great customer service is (and how to create it)
Great customer service is much more than putting on a friendly face; it's about considering your product and/or services at every step from the perspective of the customer.
New Year, same trends: the biggest learning trends from the year that was
2020 brought a new emphasis on learning; a bright patch in that otherwise dark, dreary year.
EPIC CX: ING
ING doesn't owe their success to their standout bright orange card, or even the glowing endorsement from the Barefoot Investor. No, in a sea of banks, ING stands out because of their focus on...
5 things you should be measuring for business success
Just as we know something is hot by comparing it to cold, we know we've succeeded or failed by comparing with past experiences.
How a simple tweak in your language can level up your customer interactions
To work is to communicate. Whether it's with colleagues, customers, or your internet carrier (a too frequent occurrence...), if you're workin', you're communicatin' (Mark Eggers 2020 Ⓒ). So it's pretty important we learn to...
Remote work: nine-months in
We've been WFH at Yarno for 9 months now. So the question is: how are we doing?
How we're using customer experience testing to level up the Yarno platform
We're currently working to create more 'delight the customer' moments by making getting set up on the Yarno platform as easy as possible.
The subtle art of writing a job advertisement
We're currently hiring at Yarno and our philosophy is that if you show your personality, people will show you theirs (aka, their true colours...shining through).
