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eBook: Human Side of Cyber case studies

eBook: Human Side of Cyber case studies

Our human side of cyber ebook includes key case studies that prove most cyber crime really is more Borat than Bourne.

Courtney Dutton, 1 min read
Courtney Dutton
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Why I turned my phone off for 5 whole days

Why I turned my phone off for 5 whole days

I took a brave leap into the abyss at the end of 2020...I turned my phone off for a full 5 days.

Mark Eggers, 1 min read
Mark Eggers
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How to navigate tricky customer relationships

How to navigate tricky customer relationships

The customer-customer service relationship can be a tricky one. But! Luckily if you acknowledge align assure your way through it, you'll experience nothing but smooth sailing.

Cassie Benco, 2 min read
Cassie Benco
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New Yarnoer alert!

New Yarnoer alert!

We recently asked our new customer success manager the tough questions, such as, who's funnier? Mark or Lachy?

Mark Eggers, 1 min read
Mark Eggers
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Product release notes: March 2021

Product release notes: March 2021

Woah! It's been a minute since our last product update. We promise we have been busy working on improvements and new features for the Yarno app, we just forgot to tell you about it!...

Bridget McMahon, 4 min read
Bridget McMahon
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EPIC CX: Haigh's Chocolates

EPIC CX: Haigh's Chocolates

The other day, I walked into Haigh's Chocolates CBD store, certain I was about to ruin someone's day...

Mark Eggers, 1 min read
Mark Eggers
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Roleplay is super awkward! But necessary...

Roleplay is super awkward! But necessary...

Roleplay is super awkward when you first try it, but it's also a surefire way to level up your customer interactions.

Mark Eggers, 1 min read
Mark Eggers
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EPIC CX: Basecamp

EPIC CX: Basecamp

Many companies outsource customer support overseas or they use a casual workforce - not at Basecamp. The past 5 years they've implemented 'Everyone on Support.'

Mark Eggers, 1 min read
Mark Eggers
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Challenge your assumptions and seek to understand

Challenge your assumptions and seek to understand

We make assumptions all the time. This person did that just to annoy us; this other person is being lazy and that's why they didn't finish their work on time...

Mark Eggers, 1 min read
Mark Eggers
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What great customer service is (and how to create it)

What great customer service is (and how to create it)

Great customer service is much more than putting on a friendly face; it's about considering your product and/or services at every step from the perspective of the customer.

Mark Eggers, 6 min read
Mark Eggers
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New Year, same trends:
the biggest learning trends from the year that was

New Year, same trends: the biggest learning trends from the year that was

2020 brought a new emphasis on learning; a bright patch in that otherwise dark, dreary year.

Courtney Dutton, 3 min read
Courtney Dutton
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EPIC CX: ING

EPIC CX: ING

ING doesn't owe their success to their standout bright orange card, or even the glowing endorsement from the Barefoot Investor. No, in a sea of banks, ING stands out because of their focus on...

Mark Eggers, 1 min read
Mark Eggers
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We'd love to chat about how Yarno can benefit your business

Mark, our Head of Sales, will organise a no-obligation call with you to understand your business and any training challenges you’re facing. Too easy.