I'm excited to kickoff our case study series, where I'll post a short case study each week highlighting fast and smart hyperlearning organisations. This week we're covering Shopify.
There is no point in training unless you repeat it. Our brains are like leaky buckets: the things we learn spill out over time. That is, unless you repeat and reinforce your learning.
Can you get your remote teams on the same page in <48 hours? Hyper learning organisations can. Here's how you become a fast & smart hyperlearning organisation.
There's a lot going on right now. Here's six tips to wade through uncertainty and come out the other side better for it.
Your first week at a new job can be the difference between spending 6 months at a company and spending 6 years there. It's that important.
Roleplay provides you with an opportunity to give your customer service staff immediate feedback on how they interact with customers. It also ensures that desirable behaviours are embedded.
Many of our road transport customers find preventable mistakes to be one of the most common events that cause harm. These are mistakes that could be prevented, if the correct process is understood and...
Two big product updates this month: first, we've seriously upgraded the learning library, and second, we've altered our spaced repetition intervals.
Here are a few of the ways I've seen remote communication go wrong.
There are known knowns, things we know that we know; and there are known unknowns, things that we know we don't know. But there are also unknown unknowns, things we do not know we...
We're excited to collaborate with Mental Health Victoria in their work with disability workers across Victoria.
Frameworks are important because they allow you to fit the million different scenarios a customer will throw at you into neat boxes with a clear focus and outcome.