Retail

The power of knowledge: Winning Academy drives & scales knowledge and performance through Yarno

40%

increase in performance

30%

decrease in costs

94.86%

learner engagement rate

Watch how Winning Group uses Yarno

Who they are

Winning Academy is the training and consultancy arm of the Winning Group, which has a mission to provide the best experiences in the world, for the world. We work with brands like Winning Appliances, Appliances Online, Winning Services, ORA Restaurant, Heelix, Deep Sphere, Birithmico and Golf Bites, to create high performing and knowledgeable teams.

Features used:

Embed Campaigns

Burst Campaigns

Custom Illustrations

The challenges

Distributed workforce

Winning Appliances has 17 Showrooms nationwide and has a mix of deskless and desk-based team members. Winning Appliances, and other Winning Group businesses, needed a solution that was easily accessible and could provide learning just in time for everyone.

Increase product knowledge

With such a dispersed workforce and a wide range of products and processes, it can be tricky to assess the level of knowledge each team member has. Winning Appliances needed something to give them visibility of what their team members know and what they don’t know. This information would then help plug knowledge gaps in product features and customer service processes.

How Yarno addressed these challenges

Yarno provided them with a gamified, team-based learning platform that Winning Appliances team members could use on any device – wherever was most convenient to them – and instantly access their learning. The team enjoyed the short-form nature of the training, answering three questions a day, instead of doing long product training sessions from a supplier on particular products.

Winning Appliances used a combination of Yarno’s features: embed and burst campaigns across a number of topic areas.

Key results

26.7%

uplift in question performance via spaced repetition across Winning Appliances, Appliances Online and Winning Services

40%

increase in campaign performance of Winning Appliances team members in 2021

30%

decrease in costs relating to expenses in 2021, such as property damage across the group.

94.86%

learner engagement rate in 2021

Get started today

Book a demo

Ongoing Yarno usage

Winning Academy continues to run Yarno campaigns across the Winning Group and for their clients, as a way to identify product knowledge gaps and to give managers vital statistics on which areas of the business need more training resources applied.

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We’d love to chat about how Yarno can benefit your business

Mark, our Head of Sales, will organise a no-obligation call with you to understand your business and any training challenges you’re facing. Too easy.

Chat with us

Awards

2026 AITD Winner

Best use of gamification for learning

2026 AITD Winner

Best use of technology for learning

2025 LearnX Platinum Winner

2025 Brandon Hall Bronze Winner

2025 Breakthrough Culture Winner

2025 APAC Learning Awards Winner

L&D provider of the year

2024 AITD Winner

Best use of technology for learning

2024 AITD Winner

Best use of gamification for learning