Training that shows up in your numbers
Yarno capability campaigns turn a few minutes a day into lasting knowledge for frontline teams, and tie it to the metric leadership asked you to move.
Completion isn't capability
Your team did the training. The course shows as complete. Six weeks later the same mistakes turn up on the shop floor, on the road or on site.
That's not a people problem. Most training is delivered once and forgotten within days. For frontline teams who can't step away for an hour of e-learning, it often isn't delivered at all.
Leadership wants the gap closed, and they want to see it in the numbers.
How we build capability that lasts
Every campaign follows the Customer Playbook, a method we've refined over ten years with Australian organisations. You're not handed software and left to it. A Yarno learning expert works with you at every step.
We agree what needs to change on the job, and how you'll measure it: sales, NPS, claims, incidents, or your team's confidence.
Questions are written for your business, about your products and processes, featuring your own people. No generic content library.
A few minutes a day, on any device, with teams competing on a leaderboard. Embeds build knowledge over weeks. Bursts get it across fast.
Pre- and post-campaign confidence surveys, real-time dashboards and a post-campaign report you can take straight to leadership.
Results our customers report
average campaign completion, against a published ~15% for online courses
increase in like-for-like sales at Supercheap Auto
fewer damage claims at Kent Removals & Storage
fewer dropped trailers at Ron Finemore Transport
Embed or burst: choose by what you need to change
Both use short, sharp questions with instant feedback, and both run team against team. The difference is pace. Not sure which fits? Your learning expert will help you choose.
Build knowledge that lasts
Learners get a few new questions each day over two to three weeks. Questions come back a few days later, so knowledge is recalled until it sticks. This is spaced repetition, the most reliable way we know to beat the forgetting curve.
Best for
- Induction and onboarding
- Product and sales knowledge
- Safety and technical processes
- Anything where lasting behaviour change is the goal
Get it across fast
Learners get every question at once and answer them in one sitting, any time within the campaign window. Shorter and more focused, with no repeats.
Best for
- Product launches and time-sensitive updates
- Reinforcing a face-to-face session
- Quick knowledge checks and refreshers
- New starters signing up in their own time
Most programs use both
Embeds and bursts aren't either/or. The strongest programs combine them.
Reinforce, then embed
Run a five-question burst straight after face-to-face training, then a longer embed a few weeks later to lock it in.
A series of bursts
Short bursts spaced across a quarter still use spaced repetition, just with a lighter touch each time.
Embed the core, burst the updates
An embed builds the foundation for new starters. Bursts keep everyone current as products and processes change.
How Supercheap Auto lifted sales and NPS
Supercheap Auto
Supercheap Auto used Yarno to lift product knowledge and customer service across its stores. Like-for-like sales grew 60%, and NPS rose 9 points in six weeks.
increase in like-for-like sales
NPS increase in 6 weeks
Questions that come up
We already have an LMS. Why do we need Yarno?
Yarno doesn't replace your LMS. Your LMS delivers the course. Yarno makes sure the knowledge sticks afterwards, and shows you who understood it. They sit side by side.
Is this another platform for IT to manage?
Not to get started. Most rollouts begin with a CSV upload or an email or SMS invite, with no HRIS sync or single sign-on needed. Integrations are there when you want them, not as a precondition.
How much time does it take learners?
A few minutes a day, on any device. It fits around shifts, deliveries and customer peaks, so no one comes off the floor for an hour.
How do we prove it worked?
You set the measure up front. Confidence surveys before and after each campaign, real-time dashboards and a post-campaign report from your learning expert give you evidence to take to leadership.
Who writes the content?
We build it with you, in your voice and about your business. If you need content designed from scratch, Yarno Studio can do that too.
How long before we see results?
Engagement shows from the first week. Behaviour change and business results take longer. That's why most customers run a program of campaigns over the year, not a single one.
Let's talk about the gap you've been asked to close
Tell us what needs to change in your team, and we'll show you how a capability campaign would tackle it.
Awards
Best use of gamification for learning
Best use of technology for learning
L&D provider of the year
Best use of technology for learning
Best use of gamification for learning