We're thrilled to announce that Yarno and Kent Removals & Storage picked up some serious glassware at the Australian Institute of Training and Development (AITD) Excellence Awards in Brisbane on 14 May 2026. Together with Kent we have won three of the L&D industry's most prestigious awards:
AITD Excellence Awards 2026 Winners
🏆 Best Use of Gamification or Simulation
🏆 Best Use of Technology for Learning
LearnX Awards 2025 Platinum Winner
🥇 Best Use of Mobile Learning
Plus, we were nominated as finalists for an Institute of Learning & Performance APAC Learning Award:
ILP APAC Learning Awards 2025 Finalist
Learning solution of the year (external)
That's three trophies and one certificate for one project. We're going to need a bigger shelf.
These awards recognised a collaborative learning campaign built on Yarno's gamified, team-based microlearning platform – one that didn't just tick the boxes, but genuinely moved the needle on business performance.
Who is Kent, and why does this matter?
Kent Removals & Storage is Australia's largest family-owned relocation and removals provider with 70 years of expertise. They have a nationwide network, and one of the biggest moving fleets in the country. They're the people trusted to handle your nan's china cabinet and your brand-new TV with equal care.
Which is exactly where the challenge lived.
With over 500 employees spread across the country, removalists and warehouse staff, all geographically dispersed, all with wildly different schedules, delivering consistent, engaging training was, to put it diplomatically, quite tricky! Their processes were largely paper-based and manual. Toolbox talks were hard to standardise. And damage claims on their five most-affected item categories (TVs, tables, lounges and armchairs, mattresses, and refrigerators) were costing them, literally.
They needed something better.
What we built together
Working through the Sprouta network, Yarno partnered with Kent to create an embed campaign laser-focused on reducing the number of damage claims of their top five items (TVs, tables, lounges and armchairs, mattresses, and refrigerators) by refreshing the handling training on these goods. The goal? To get every removalist and warehouse employee on the same page and doing things "the Kent way", while actually making the learning something people *wanted* to do.
Here's what that looked like in practice:
- Bite-sized microlearning delivered via mobile, so training could happen anywhere – on a lunch break, between jobs, or waiting for the next truck to load.
- Short videos, GIFs, and memes that brought handling procedures to life without putting anyone to sleep.
- Gamified leaderboards that turned knowledge reinforcement into something people actually got competitive about (over 100 learners embraced the competitive element, turns out removalists really don't like losing).
- Custom content built specifically around Kent's top five damage-risk items, because generic training for a specialist workforce is a fast track to irrelevance.
The result wasn't just engagement for engagement's sake. It was knowledge that stuck, behaviours that changed, and outcomes that spoke for themselves.
Check out how Kent uses Yarno below:
The numbers (our favourite part)
"The response from the team to Yarno has been overwhelmingly positive – they've really taken on board this new way of learning. And we're thrilled with the results – to see claims reduce by 41% is fantastic!"
– Glenn Pile, CEO, Kent Removals & Storage
We'll let the data do the heavy lifting:
- 41% reduction in damage claims – that's not a rounding error, that's a transformation
- $30,000 in savings per month – real dollars, every month, directly attributable to training
- 95% completion rate – in a distributed workforce of 500+, that's basically unheard of
- 90% performance rate – meaning people didn't just complete the training, they *learned* something
This is what happens when learning is designed around how humans actually work.
This is what good looks like
We talk a lot about the business case for better learning. About how microlearning isn't just a buzzword, and gamification isn't just for show. The Kent partnership is our proof point.
It's not magic. It's cognitive science, good content design, and a platform built to meet people where they are – on their phones, on the road, in the moments between everything else. It's also, genuinely, a bit fun. And fun, as it turns out, is a surprisingly effective learning strategy.
Kent continues to run Yarno campaigns across their workforce, using results and insights to identify future training needs and inform targeted toolbox talks. The work doesn't stop – and neither do we.
Want to see exactly how we did it? The full Kent case study, challenges, approach, outcomes, and everything in between, is right here.
Finally, if you're wondering whether something similar could work for your team, we’re always happy to chat.
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