Blog

Checking in on the Yarno hive - Feb 2022

It’s been three whole months since Yarno teamed up with Rooftop Bees to sponsor the Yarno hive. So let's check in on how the colony (and Queen Bee-Yarn-ce) is going!

Author

Ellie Doyle

min read

5 tips to overcome your fear of networking

I am not a fan of networking! But, it's a necessity. Here are my 5 tips to help overcome a fear of networking.

Author

Holly Eggers

min read

How to stay focused when working remotely

Remote employment has its challenges. But things start to get extra tricky if you also tend to get easily distracted, barring you from doing your best work. So here's some of my top tips for staying focused on the task at hand!

Author

Nadia Dore-Wheeler

min read

What is last-mile delivery and why is it so important?

The COVID-19 pandemic has likely changed how we shop forever. And with the huge surge in online shopping (especially for items we'd never dreamt of buying online - hello Koala!), there's an added pressure and expectation on the delivery process.

Author

Mark Eggers

min read

How does the manufacturing industry affect the transition to Net Zero?

Have you ever considered the carbon footprint of your household? No - I'm not talking about whether you're solar-powered, or if you use your air-con too much. I'm talking about the bricks and mortar of your house. How was it made?

Author

Mo Abdelrahman

min read

5 tips for delivering excellent customer service remotely

At Yarno, we pride ourselves on providing top-notch customer experiences and that means delighting the customers at all stages. This can be difficult when working remotely – how do you get that excellence across a digital medium?

Author

Adelle Cortado

min read

Sleep on it! How #doonadays help productivity

Yarnoers can opt for a Doona Day, any day, twice a year, no questions asked. Why? Because sleep, as it turns out, is a big predictor of work-life success, health and happiness.

Author

Ellie Doyle

min read

The FOREfront guide to epic customer service

Learn how to make customer service your business, and turn customers into raving fans with this epic CX eBook.

Author

Mark Eggers

min read

How do we plug in...and how does it affect Net Zero?

I'm looking at how we plug in. How do we produce and store electricity, and how can we do so more efficiently?

Author

Mo Abdelrahman

min read

Wrapping up 2021's hottest learning trends

It's nearly the end of the year, and you know what that means - Yarno's annual learning trend wrap up!

Author

Ellie Doyle

min read

The Make it Work Podcast is back for series 2!

Make it Work is back for series 2: in episodes of less than 30 minutes, Karen Kirton and Lachy Gray explore what the future of work looks like, and how as leaders we need to adapt.

Author

Lachy Gray

min read

Yarno is a Telstra Best of Business Awards State Finalist!

We are delighted to announce that Yarno has been named a New South Wales State Finalist for Embracing Innovation in the 2022 Telstra Best of Business Awards.

Author

Holly Eggers

min read

The Buzz on Yarno

Is there a buzz in the air? That's right - we're buzzing with excitement about our new partnership with Rooftop Bees!

Author

Ellie Doyle

min read

7 ways to create scannable training content: how to format text for the screen

When we read onscreen, we scan rather than carefully reading every word. Check out my 7 tips for formatting text to be more scan-friendly!

Author

Jack Price

min read

Tapping Into Great Content; Three ways to connect with the learner

When producing any form of content, it's important to think about how you are connecting with your reader. It's even more important when you're writing training content for a learner.

Author

Jack Turner

min read

More LOL = More Learn III: all teachers are entertainers

Hello and welcome back: it's Part 3 of More LOL = More Learn presented by me, Mark, I-wish-I-was-a-comedian, Eggers. This time we're getting down to business: how can you use humour to make sure your learners keep learning?

Author

Mark Eggers

min read

Low engagement? Try some more LOL in your learning!

GIFs and memes are awesome. But not for the reasons you are probably thinking. I’m talking about gif’d up learning content here!

Author

Mark Eggers

min read

3 reasons reading books is cool, according to a self-proclaimed 'cool' reader

If you consider crossword-lovers cool, then I'm the coolest person ever. And, as a cool person, I want to explain why reading is cool.

Author

Ellie Doyle

min read

Product release notes: October 2021

A quick update today, but I wanted to share an exciting new feature we've just added to the app!

Author

Stephanie Price

min read

Epic CX: Who Gives a Crap?

A hero in the time of toilet paper shortages, Who Gives a Crap has maintained their top-quality product, while delivering on their guarantee that no subscriber would run out of toilet paper.

Author

Mark Eggers

min read

Trust and communication are key to make remote work, work

Since Yarno went fully remote last year, I've learnt there are two pillars critical to success: trust and communication.

Author

Lachy Gray

min read

Not all gamification is created equal

All games are not equal - and this is exactly the same with "gamification".

Author

Stephanie Price

min read

Second-rate Service Stories: Why it's important to create positive customer experiences

In this instance, the company turned the blame for a poor job done back onto me - the customer! Not a great way to create raving fans of their business...

Author

Mark Eggers

min read

Quick 5 with Customer Success

This month, we sat down with one of our Customer Success Superheroes, Dale Shaw, to ask him some rapid fire questions on his role at Yarno.

Author

Dale Shaw

min read

3 things workplace trainers can learn from language teachers

In a past life, I was a teacher. I worked with adult learners from all over the world, each one with their own specific motivation for learning English. It was a good challenge, and good fun. Now, I’m a Yarnoer.

Author

Jack Price

min read

Make it Work Episode 4: Why remote workers are going regional

In the fourth episode of Make it Work, Lachy and Karen talk about the phenomenon of mass-migration to regional areas after the normalisation of remote or hybrid working options.

Author

Lachy Gray

min read

Tapping Into Great Content; Practicing What You Preach

I haven’t been at Yarno for long, but one word that has stuck out to me is ‘authenticity’. I’d consumed so much content on the website, so I was really keen to learn their philosophy on content creation. Here’s what I’ve learnt so far.

Author

Jack Turner

min read

Make it Work Episode 3: Hybrid working the new normal?

In episode 3 of Make it Work, Lachy and Karen zoom in on the Hybrid working model; how it works, how it doesn't, and why it may not be for everyone.

Author

Lachy Gray

min read

Make it Work Episode 2: Can leadership style influence whether a company works remote or in-office?

In the second episode of Make it Work, Karen and Lachy look at how leadership styles influence workplace models - pretty topical in today's COVID-normal working environment!

Author

Lachy Gray

min read

Secret diary of a recent (remote) onboardee

A remote onboarding experience is so unique. I’m someone who thrives on having people around me, so being onboarded remotely was daunting. But frankly, starting at Yarno has been a breath of fresh air.

Author

Ellie Doyle

min read

Product release notes: July 2021

Yes you heard that right...new features!! This time, we've focussed on customer admins with organising and reviewing their Yarno account. Enjoy!

Author

Stephanie Price

min read

Make it Work Episode 1: How to manage your workplace culture whether you WFH, in-office, or use a hybrid model.

The first episode of Make it Work, Karen and Lachy discuss all things workplace culture, whether you're a work-from-home-r, office-goer, or a little bit of both.

Author

Lachy Gray

min read

How is Yarno different from an LMS?

How is Yarno different from an LMS? Well..for start we have average completion rates of over 85%!

Author

Mark Eggers

min read

Why we're not a high-volume, low-cost learning tool

Yarno sits somewhere between software as a service and consultancy. We're here to help you reach your goals. Here's how.

Author

Courtney Dutton

min read

Why are 30-45 minute elearning modules so ineffective?

The modern worker has less than 24 minutes per week to learn. Microlearning breaks chunks of learning into bite-sized portions that make it easier to learn on the go.

Author

Mark Eggers

min read

Companies who invest in their people invest in their training

Training ensures your staff are continually developing skills and knowledge. It's an investment in the future of your company.

Author

Lachy Gray

min read

How many Yarno campaigns should I run a year?

How many times a year should you run training for your team? There's no one-size-fits-all answer, but we do have a bit of a guide to help you work it out.

Author

Mark Eggers

min read

How we develop the Yarno product

Creating a world-class product is no easy feat. But we're working on it - one iteration at a time, each and every day.

Author

Stephanie Price

min read

Culture is collective

Company culture is developed by the many, not the few. It takes the whole team to make a company somewhere you really want to work.

Author

Sanki Tennakoon

min read

How we make Yarno quiz content enjoyable (and hit that 80%+ completion rate)

This is where we share a bit of our secret sauce for making training content that people actually...y'know...learn from.

Author

Erin McGee

min read

Top 5 tips from a work from home parent

Parenting and working from home ain't easy....But I do have a few tricks up my sleeve to make it a little easier

Author

Holly Eggers

min read

Why remote work is about more than replicating the office, online

Remote work should isn't about replacing the office, but creating a new space for work to get done. Here's how to do remote work better.

Author

Courtney Dutton

min read

More LOL = More Learn

The more you laugh, the more you learn. I'll prove it to you - with science!

Author

Mark Eggers

min read

How to work from home

We've been fully remote at Yarno for going on 12 months now, and in that time, we've learnt a fair bit about the work-from-home lifestyle. Here are our best WFH life hacks.

Author

Courtney Dutton

min read

Will 2021 be the year AR/VR enters the Workplace Learning scene?

There are rumblings of big happenings in AR and VR right now. So we're here to talk about what that means for the workplace and online learning.

Author

Joel Smith

min read

Your comprehensive guide to building a fantastic communications plan

Giving visibility to Yarno across an organisation prior to launch is crucial to ensuring immediate engagement with the tool and the realisation of value.

Author

Eliza Scott

min read

How to keep employees interested and committed to your business goals

It's in your interest to keep your employees interested. Engaged employees are the ones that stick around and add to, rather than subtract from, your bottom line.

Author

Mo Abdelrahman

min read

Why I turned my phone off for 5 whole days

I took a brave leap into the abyss at the end of 2020...I turned my phone off for a full 5 days.

Author

Mark Eggers

min read

eBook: Human Side of Cyber case studies

Our human side of cyber ebook includes key case studies that prove most cyber crime really is more Borat than Bourne.

Author

Courtney Dutton

min read

How to navigate tricky customer relationships

The customer-to-business relationship can be a tricky one. But! Luckily if you acknowledge align assure your way through it, you'll experience nothing but smooth sailing.

Author

Cassie Benco

min read

New Yarnoer alert!

We recently asked our new customer success manager the tough questions, such as, who's funnier? Mark or Lachy?

Author

Mark Eggers

min read

Product release notes: March 2021

Woah! It's been a minute since our last product update. We promise we have been busy working on improvements and new features for the Yarno app, we just forgot to tell you about it!

Author

Bridget Winkley

min read

EPIC CX: Haigh's Chocolates

The other day, I walked into Haigh's Chocolates CBD store, certain I was about to ruin someone's day...

Author

Mark Eggers

min read

Role-play is super awkward! But necessary...

Role-play is super awkward when you first try it, but it's also a surefire way to level up your customer interactions.

Author

Mark Eggers

min read

EPIC CX: Basecamp

Many companies outsource customer support overseas or they use a casual workforce - not at Basecamp. The past 5 years they've implemented 'Everyone on Support.'

Author

Mark Eggers

min read

Challenge your assumptions and seek to understand

We make assumptions all the time. This person did that just to annoy us; this other person is being lazy and that's why they didn't finish their work on time...

Author

Mark Eggers

min read

What great customer service is (and how to create it)

Great customer service is much more than putting on a friendly face; it's about considering your product and/or services at every step from the perspective of the customer.

Author

Mark Eggers

min read

New Year, same trends: the biggest learning trends from the year that was

2020 brought a new emphasis on learning; a bright patch in that otherwise dark, dreary year.

Author

Courtney Dutton

min read

EPIC CX: ING

ING doesn't owe their success to their standout bright orange card, or even the glowing endorsement from the Barefoot Investor. No, in a sea of banks, ING stands out because of their focus on customer experience.

Author

Mark Eggers

min read

5 things you should be measuring for business success

Just as we know something is hot by comparing it to cold, we know we've succeeded or failed by comparing with past experiences.

Author

Mo Abdelrahman

min read

How a simple tweak in your language can level up your customer interactions

To work is to communicate. Whether it's with colleagues, customers, or your internet carrier (a too frequent occurrence...), if you're workin', you're communicatin' (Mark Eggers 2020 Ⓒ). So it's pretty important we learn to do it well.

Author

Mark Eggers

min read

Remote work: nine-months in

We've been WFH at Yarno for 9 months now. So the question is: how are we doing?

Author

Lachy Gray

min read

How we're using customer experience testing to level up the Yarno platform

We're currently working to create more 'delight the customer' moments by making getting set up on the Yarno platform as easy as possible.

Author

Eliza Scott

min read

The subtle art of writing a job advertisement

We're currently hiring at Yarno and our philosophy is that if you show your personality, people will show you theirs (aka, their true colours...shining through).

Author

Mark Eggers

min read

How to effectively onboard staff remotely (from someone who's been there)

Remote hiring means remote onboarding. Here's how to do it right from someone who knows best - a new remote-hire at Yarno!

Author

Dale Shaw

min read

Remote onboarding is hard! Here's how we do it

When we hired our newest CSM remotely we all breathed a sigh of relief - phew! - hard part over, right? But we'd forgotten the next, most important part: remote onboarding.

Author

Lachy Gray

min read

Hiring remotely during COVID

We've learnt a lot from hiring our first customer success manager fully remotely, so we thought we'd share our tips and tricks.

Author

Lachy Gray

min read

EPIC CX: Pal's Sudden Service

It's all in the name: Pal's Sudden Service make customer service headlines because of their insanely speedy service.

Author

Mark Eggers

min read

EPIC CX case study: Warby's Eyewear

For this week's Epic CX case study we have a mystery for you...it's the case of the magically disappearing and re-appearing glasses.

Author

Mark Eggers

min read

Hyperlearning case study: the mighty All Blacks

This week's hyperlearning case study is the mighty All Blacks, the New Zealand rugby team, described by many people (Aussies through gritted teeth) as the most successful sports team in history.

Author

Lachy Gray

min read

Hyperlearning experts webinar: Arabella Macpherson, executive leadership expert

On 28 October 2020, we're kicking off the second instalment in our Hyperlearning Experts Webinar Series. Click through for all the details.

Author

Courtney Dutton

min read

How to create repeat customers by fostering a culture of customer obsession

We’re up to the “O” in FOREfront which stands for “Obsessives”, because it’s about creating and curating a customer obsessed culture. This second step is a long term investment in your company culture.

Author

Mark Eggers

min read

How to de-centralise decision-making in 5 steps

For remote work to work, employees need to be trusted and authorised to make their own decisions. Why? Because slacking, emailing, or calling to seek permission for every decision will grind your productivity to a halt.

Author

Courtney Dutton

min read

Coming Soon: Yarno hyperlearning experts webinar series

In conversation with experts across a diverse range of skills, the Yarno Hyperlearning Experts webinar series explores what it means to have a hyperlearning mindset.

Author

Courtney Dutton

min read

Hyperlearning experts webinar: Rupert Evill, cybercrime specialist

We're kicking off our Yarno Hyperlearning Experts Series with a webinar featuring Rupert Evill, cybercrime expert.

Author

Courtney Dutton

min read

The ups and downs of remote work

We've learned a lot in the past few months from trial and error and I'd like to give something back to the remote working community so we don't all have to repeat the same mistakes!

Author

Lachy Gray

min read

Embrace change and prosper during a recession

In business, the best way to get yourself out of the red is to invest and/or pivot your product to meet new needs. Read on for how and why.

Author

Courtney Dutton

min read

Hyperlearning case study: Bridgewater Associates

This week's hyperlearning case study is Bridgewater Associates, the world's biggest hedge fund. Click through for how they exhibit the fast and smart hyperlearning mindset.

Author

Lachy Gray

min read

Hyperlearning case study: Shopify

I'm excited to kickoff our case study series, where I'll post a short case study each week highlighting fast and smart hyperlearning organisations. This week we're covering Shopify.

Author

Lachy Gray

min read

Until you embed training you'll never see a return on your investment

There is no point in training unless you repeat it. Our brains are like leaky buckets: the things we learn spill out over time. That is, unless you repeat and reinforce your learning.

Author

Mark Eggers

min read

What's a hyperlearning organisation?

Can you get your remote teams on the same page in <48hours? Hyperlearning organisations can. Here's how you become a fast & smart hyperlearning organisation.

Author

Lachy Gray

min read

Why learning is more important now than ever

There's a lot going on right now. Here's six tips to wade through uncertainty and come out the other side better for it.

Author

Lachy Gray

min read

How to reduce turnover and deliver better results with effective onboarding

Your first week at a new job can be the difference between spending 6 months at a company and spending 6 years there. It's that important.

Author

Lachy Gray

min read

How role-playing can level up your customer interactions

Role-play provides you with an opportunity to give your customer service staff immediate feedback on how they interact with customers. It also ensures that desirable behaviours are embedded.

Author

Mark Eggers

min read

How to stop making the same mistakes

Many of our road transport customers find preventable mistakes to be one of the most common events that cause harm. These are mistakes that could be prevented, if the correct process is understood and followed.

Author

Lachy Gray

min read

Product release notes: July 2020

Two big product updates this month: first, we've seriously upgraded the learning library, and second, we've altered our spaced repetition intervals.

Author

Bridget Winkley

min read

Top 5 mistakes to avoid when communicating with remote teams

Here are a few of the ways I've seen remote communication go wrong.

Author

Lachy Gray

min read

Unknown unknowns: prevent mistakes by learning what you don't know

There are known knowns, things we know that we know; and there are known unknowns, things that we know we don't know. But there are also unknown unknowns, things we do not know we don't know.

Author

Lachy Gray

min read

Mental Health Victoria and Yarno

We're excited to collaborate with Mental Health Victoria in their work with disability workers across Victoria.

Author

Courtney Dutton

min read

How to use customer service frameworks to prevent disappointing customers

Frameworks are important because they allow you to fit the million different scenarios a customer will throw at you into neat boxes with a clear focus and outcome.

Author

Mark Eggers

min read

It's not just what you say, but how you say it: communicating in a remote world.

What’s the most effective way to communicate in a remote environment? It’s a question the world has been collectively asking itself over the past few months.

Author

Liam Dunshea

min read

How to turn customers into raving fans in 4 steps

Raving fans are the customers that tell anyone and everyone about how great you and your business are. Here's our 4 step method to create them.

Author

Mark Eggers

min read

Do you suffer from inconsistent messaging to remote teams?

Remote work requires us to think carefully about how we communicate, as miscommunication is rife when you can't speak face-to-face. Here's a few strategies to bridge the gap.

Author

Lachy Gray

min read

Product release notes: May 2020

Another month, another feature. This month we've introduced question video banners.

Author

Sophia Polito

min read

A Customer Success Manager's tips to turn customers into raving fans

Customer centricity is how you turn customers into raving fans. Read on for some practical customer-centricity tips.

Author

Eliza Scott

min read

How to run business-as-usual in unusual times

Remote work requires two pillars: trust and communication. Without these, it's doomed to fail.

Author

Courtney Dutton

min read

Working remotely is more about trust than technology

Remote work, for the most part, isn't restricted by technology. It's restricted by trust: trust that without supervision, staff will continue to do their job.

Author

Lachy Gray

min read

Yarno feature: video production

Part of our end-to-end learning solution at Yarno is video production! We can create high-quality, very useful, not-boring videos to complement your training.

Author

Courtney Dutton

min read

Yarno feature: custom illustrations and branding

Two features core to our Yarno offering are custom illustrations and branding. What's that? Read on to find out.

Author

Courtney Dutton

min read

Science revolutionised workplace learning…135 years ago!

Modern technology means we can finally put the revolutionary learning principles that science discovered 135 years ago.

Author

Joel Smith

min read

Launching soon!

Checking in on the Yarno hive - Feb 2022

5 tips to overcome your fear of networking

How to stay focused when working remotely

What is last-mile delivery and why is it so important?

How does the manufacturing industry affect the transition to Net Zero?

5 tips for delivering excellent customer service remotely

Sleep on it! How #doonadays help productivity

The FOREfront guide to epic customer service

How do we plug in...and how does it affect Net Zero?

Wrapping up 2021's hottest learning trends

The Make it Work Podcast is back for series 2!

Yarno is a Telstra Best of Business Awards State Finalist!

The Buzz on Yarno

7 ways to create scannable training content: how to format text for the screen

Tapping Into Great Content; Three ways to connect with the learner

More LOL = More Learn III: all teachers are entertainers

Low engagement? Try some more LOL in your learning!

3 reasons reading books is cool, according to a self-proclaimed 'cool' reader

Product release notes: October 2021

Epic CX: Who Gives a Crap?

Trust and communication are key to make remote work, work

Not all gamification is created equal

Second-rate Service Stories: Why it's important to create positive customer experiences

Quick 5 with Customer Success

3 things workplace trainers can learn from language teachers

Make it Work Episode 4: Why remote workers are going regional

Tapping Into Great Content; Practicing What You Preach

Make it Work Episode 3: Hybrid working the new normal?

Make it Work Episode 2: Can leadership style influence whether a company works remote or in-office?

Secret diary of a recent (remote) onboardee

Product release notes: July 2021

Make it Work Episode 1: How to manage your workplace culture whether you WFH, in-office, or use a hybrid model.

How is Yarno different from an LMS?

Why we're not a high-volume, low-cost learning tool

Why are 30-45 minute elearning modules so ineffective?

Companies who invest in their people invest in their training

How many Yarno campaigns should I run a year?

How we develop the Yarno product

Culture is collective

How we make Yarno quiz content enjoyable (and hit that 80%+ completion rate)

Top 5 tips from a work from home parent

Why remote work is about more than replicating the office, online

More LOL = More Learn

How to work from home

Will 2021 be the year AR/VR enters the Workplace Learning scene?

Your comprehensive guide to building a fantastic communications plan

How to keep employees interested and committed to your business goals

Why I turned my phone off for 5 whole days

eBook: Human Side of Cyber case studies

How to navigate tricky customer relationships

New Yarnoer alert!

Product release notes: March 2021

EPIC CX: Haigh's Chocolates

Role-play is super awkward! But necessary...

EPIC CX: Basecamp

Challenge your assumptions and seek to understand

What great customer service is (and how to create it)

New Year, same trends: the biggest learning trends from the year that was

EPIC CX: ING

5 things you should be measuring for business success

How a simple tweak in your language can level up your customer interactions

Remote work: nine-months in

How we're using customer experience testing to level up the Yarno platform

The subtle art of writing a job advertisement

How to effectively onboard staff remotely (from someone who's been there)

Remote onboarding is hard! Here's how we do it

Hiring remotely during COVID

EPIC CX: Pal's Sudden Service

EPIC CX case study: Warby's Eyewear

Hyperlearning case study: the mighty All Blacks

Hyperlearning experts webinar: Arabella Macpherson, executive leadership expert

How to create repeat customers by fostering a culture of customer obsession

How to de-centralise decision-making in 5 steps

Coming Soon: Yarno hyperlearning experts webinar series

Hyperlearning experts webinar: Rupert Evill, cybercrime specialist

The ups and downs of remote work

Embrace change and prosper during a recession

Hyperlearning case study: Bridgewater Associates

Hyperlearning case study: Shopify