Nadia Dore-Wheeler
How to plan a Yarno microlearning campaign
Our 6-step guide to planning (and launching) a Yarno microlearning campaign and engaging your learners!
The power of role-play in customer service
Your customer-facing teams face a plethora of trials and tribulations in dealing with all manner of customer queries: the good, the bad and the ugly. Regular role-playing activities will help prepare them for any curveball scenario.
How to stay focused when working remotely
Remote employment has its challenges. But things start to get extra tricky if you also tend to get easily distracted, barring you from doing your best work. So here's some of my top tips for staying focused on the task at hand!