Second-rate Service Stories: Why it's important to create positive customer experiences

💡 Have you experienced any Second-rate service recently?

Well - I have! In this instance, the company turned the blame for a poor job done back onto me - the customer! Not a great way to create raving fans of their business. In this situation, making sure there are processes for turning this negative experience into a positive one is critical.

Mark Eggers

Mark heads up the Sales team at Yarno. He loves to chat, which is fortunate because he’s very good at it. He's our digital Swiss Army Knife, always armed with a solution to any problem.

We'd love to chat about how Yarno can benefit your business

Mark, our Head of Sales, will organise a no-obligation call with you to understand your business and any training challenges you’re facing. Too easy.